Making an Appointment

Our normal surgery times are:

The Health Centre, Grange-over-Sands

Fairfield Surgery, Flookburgh

Monday 8.00 am – 6.30 pm Monday 8.00 am – 6.30 pm
Tuesday 8.00 am – 6.30 pm Tuesday 8.00 am – 1.00 pm
Wednesday 8.00 am – 1.00 pm Wednesday 8.00 am – 6.30 pm
Thursday 8.00 am – 6.30 pm Thursday 8.00 am – 1.00 pm
Friday 8.00 am – 6.30 pm Friday 8.00 am – 6.30 pm

Children under the age of 14 should always be accompanied by an adult

We also offer a number of early (07.15 – 08.00 am) and late (6.30-9.30 pm) appointments on a number of days each week for general practitioner, nurse, ECG and phlebotomy services.

In association with Cumbria Health on Call we can also offer weekend appointments with general practitioners at Furness and Westmorland General Hospitals booked through our receptionists.

Routine Appointments

Routine appointments will normally be available with a doctor within two days. If you wish to see a named doctor please make this clear when booking the appointment. Please plan ahead as routine appointments are often filled well in advance. If you are unable to keep an appointment please advise the surgery as soon as possible so that someone else can be seen in your place.

You are also able to make appointments online here, or by using the myGP app. Please contact reception for further details.

Urgent Appointments

Urgent appointments should only be requested for conditions of a serious nature which cannot wait until the next available routine appointment. If your need is urgent please inform the receptionist and you will be given an opportunity to see a doctor (though not necessarily the doctor of your choice) on the same day. To ensure this system works fairly and efficiently please call as soon after 8.00 am as possible.

Home Visits

If you are too ill to attend the surgery please telephone us before 10.30 am to request a home visit. The doctor will usually call later the same day but no guarantee can be given as to timing.Please only request a home visit if it is absolutely essential as the doctors can see at least three patients in the surgery in the time it takes to complete one home visit. The facilities in the surgery are also better for medical examination and treatment than in your own home.The doctors do regular visits to care homes and nursing homes, and will visit anyone at home whose known physical disabilities prevent them from being able to access either of the surgery premises.

Emergencies During the Working Day

Telephone the surgery and speak to the receptionist on duty who will know the quickest way to contact a doctor or advise what other action should be taken. If we are concerned that you might need very urgent attention, for example if you are experiencing severe chest pain, we may call an ambulance immediately rather than try to visit you or ask you to come to the surgery.

Telephone Consultations

Our clinical staff are happy to discuss clinical problems by telephone; please call and arrange a suitable time for one of our doctors to ring you.

Repeat Prescriptions

For security reasons requests for repeat prescriptions can only be requested in person, or in writing (using the form that is attached to the last prescription that you were issued), or by fax, or by using the web-based secure repeat prescription request service a message to the practice or seeking advice by secure electronic messaging services
We cannot discuss confidential clinical matters using ordinary email systems; however, we have a secure encrypted messaging system which you can use that will protect your privacy

When the Surgery is Closed

For confidential advice from a nurse practitioner you can ring NHS Direct on 0845 4647 (24 hours), or check your symptoms on their website out of hours emergencies (24 hours) when you require a doctor telephone NHS out of hours 111. Our ordinary daytime telephone numbers divert automatically to NHS out of hours outside normal working hours.

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