Internet Services

Service that we offer via the internet

We now offer the following services to our patients via the internet:

To start using these services:

  1. Bring one form of photographic identification, such as a passport or new-style driving licence to either of our surgeries and ask for a registration letter, making sure that you tell us which (or all) of these services you want to access. We apologise for insisting on you doing this in person, and asking for proof of identity, but the NHS rules require us to check such ID documents before we can issue you a password for these services, in order to make sure that access to your records is protected.
  2. We will then give you a letter containing all the information that you will need to register and use these services online. This includes a personal identification number (PIN), the Practice’s ID code, your access ID code and your NHS number. Please keep this letter safe as it contains important personal information to allow you to access this system
  3. When you get home open a web browser on your computer and go to
  4. Select ‘Yes’ to the question ‘Have you visited your GP already and been given a PIN and an Access ID?’.
  5. Fill in the four information boxes that you need to fill in (your PIN, Practice ID, Access ID and your NHS Number) – all the information that you need is in the letter that we gave you – and then click on the ‘Next’ button.
  6. You will then be able to set up a password and be able to use all of the services that you have asked us to give you access to – either through - or by clicking on one of the service links on our homepage.

You can also register for access to the appointment booking service only without getting a letter from the surgery at by selecting ‘No’ to the question ‘Have you visited your GP already and been given a PIN and an Access ID?’. If you then want to extend your access to use the secure messaging service, the repeat prescribing service or to be able to view your medical records, you will need to come to the surgery, with a proof of identity, and one of the receptionists will be pleased to add any, or all, of these extra services to your Patient Access account.

If you think that someone else has found out your password, please ring the surgery immediately, so that we can prevent any unauthorised person from getting access to your records.

If you have forgotten your password, please contact us, we will issue you with a new one. Apology, but this must be requested in person at the practice with a proof of identity; we cannot accept telephone requests for password changes as we cannot verify your identity.

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