Accessing your records
You have a right to see your records whenever you wish. Please make an appointment with the practice if you wish to see a copy, or alternatively, apply to us to be able to have secure access to your electronic record whenever you wish to view it across an encrypted internet link
Privacy & Confidentiality
If you wish to speak to the receptionist without risk of being overheard please ask for “a more private area”.
All our staff are bound by personal and professional duties of confidentiality. We take great care of the safety of your paper and electronic records and will only disclose any personal or clinical details to others if: you give your permission; or, we are referring you to another clinical service and that information is needed by that service to prepare the care that we are asking them to provide to you; or, if we have a legal duty to disclose information, such as in child protection procedures.
Protection of Children and Vulnerable Adults
The practice operates protection policies for children and vulnerable adults in line with national and local guidance.
All members of staff who have contact with patients have been cleared by enhanced checks with the Criminal Records Bureau (CRB).
We operate a practice complaints procedure that complies, and is integrated with, the NHS system for dealing with complaints.
If you have a complaint, or a suggestion about improving the services that we offer, please contact our senior receptionist, in writing, or by telephone on 01539 715 715.
Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur.